Returns and Exchanges
We want you to be happy! If, for any reason, you are not happy with your purchase then please return it. We even give you 30 days and we won't ask for a reason (although you can tell us of course, especially if you're unhappy).
Returns and exchanges are now extended until 12 January, or 30 days from purchase, so you can be confident about gift purchases for Christmas.
We enclose a Freepost label with every order. The Freepost address is also on the leaflet enclosed with every order.
Making it easy
Simply repackage your item, complete the returns form and stick on the label. Drop your parcel off at any Post Office. It really is that easy. Please note that this applies to the UK only.
We will refund the full cost of your purchase and the cost of Royal Mail 2nd class delivery. If your order qualified you for free delivery (orders over £75) and you subsequently return part of your order (making your order under £75) we will subtract the postage charge due on orders under £75 from your refund.
The item you're returning must be unused of course and in the same condition that it arrived in. That's all we ask.
We try to refund you the same day that we receive your item. Refunds are made to the card used for the transaction or to your Paypal account if you used that. They can take up to 5 working days to appear in your account.