We hope to be able to answer the most popular questions about our pashminas on this page. If you have a question that's not on here please complete the form below. Many thanks.
Can I iron my pashmina to remove the creases?
The best way to remove the packing folds is to iron using a slightly damp plain cloth on top of the pashmina. We wouldn't recommend ironing directly on the pashmina. If you have a steamer (which not everyone has of course!) then this can be very effective in removing the folds. Just don't steam too hot or too close!
What is the best way to store my pashmina?
There are many ways to store your pashmina. The best is likely to be over a rail, inside a wardrobe or cupboard. It can also be folded and placed in a drawer or on a shelf in a wardrobe.
Are your pashminas washable?
In theory, no! Our manufacturer recommends dry cleaning only. However, we have had a lot of feedback from customers who say that they have successfully washed their pashminas either by hand or using a cold or very cool wool wash.
Why does the tag on my recently purchased pashmina say Made In India? Your website states clearly that the your pashminas come from Nepal.
Our Nepalese manufacturer did, unfortunately, for a short period of time, struggle to meet all our requirements a number of years ago due to a devastating earthquake. We now source all of our products from Nepal apart from the Italian pashminas. The country of manufacture is stated clearly on each product page.
We have visited our Nepalese manufacturer to ensure that they comply with our required standards including only employing adults and working conditions that meet all local requirements.
Do you make smaller pashminas for girls aged 10 and below?
Sorry, unfortunately we don't. All our pashminas are one size - approximately 200cm x 70cm.
Do you deliver to the Channel Islands and if so would you deduct the VAT?
Yes, we deliver to the Channel Islands and VAT is deducted at the checkout.
Do you have an ethical policy regarding conditions for workers in the factories that supply your pashminas?
Our pashminas and ponchos are manufactured in Nepal and, for a short time, India. We have visited both manufacturers in person.
The manufacturer in Nepal has been established for over 40 years. We have used this supplier for a number of years and have visited the operation in person. The business employs approximately 100 people so is fairly large in relative terms.
We were able to chat to some of the staff (not many speak English). Most have been employed for many years and seemed to have a good loyalty to their employer. Only adults are employed.
Working conditions in this part of the world are very different to the developed world. However, it is not a large 'Chinese' type factory. The operation is based in the Nepalese equivalent of a very large Victorian mansion which is light and airy. It is approximately 20km outside Kathmandu so is not a city centre sweat shop. The pashminas are either machine or hand loomed depending on the fabric. All finishing and dyeing is done by hand. A lot of the work, especially the hand dyeing, is done outdoors in the extensive grounds.
The owner of the business has a sense of social responsibility and, while no formal sick absence or maternity provisions are required, he will support loyal staff.
To be honest, I can only go on my own observations, but the attitude towards the staff and the conditions in which they work were the main reasons for choosing this supplier.
We have also historically used a manufacturer in India for some pashminas and did visit this facility in person to ensure they comply with our requirements. Our Indian manufacturer had been established for over 8 years at the time and employed approximately 60 people.
What are the main differences between the wool and silk pashminas and the cashmere and silk pashminas?
They are woven from different wool. The wool pashmina is woven from fine merino wool which is sheep wool. The cashmere pashmina is woven from a goat's fine, soft, downy, winter undercoat. This is softer and finer than sheep wool.
The cashmere pashminas are hand loomed due to the delicate nature of the thread.
The wool and silk pashminas are woven from 50% wool and 50% silk. The cashmere pashminas are woven from 70% cashmere and 30% silk.
What does the silk add to the mix?
Cashmere and wool, by definition, are light, fine and matt. Silk adds some weight to help your pashmina drape well and also gives a very slight lustre.
Which is warmer - the wool or the cashmere?
To be honest they are both warm. The main difference is that the cashmere pashmina is slightly finer and lighter giving the same warmth for less weight. In saying that the weight difference is quite small.
What is the difference between pashminas with tassels and those that are short-fringed?
The tassels are created by twisting the fibres at either end of the pashmina and knotting them. The tassels are approximately 4cm long. The ends of the short-fringed pashminas are 'combed' into a very fine, short fringe approximately 2cm long.
The choice between tassels and short fringed is a personal one. Some people find the tassels more suitable for formal occasions, e.g. weddings or other more formal events. The short fringed pashminas can be worn with a variety of outfits making it a really flexible accessory.
Are the pashmina colours on the website accurate?
We use a professional studio to photograph our products which means the colours are as accurate as they can be. But all computer monitors vary slightly in the way they display colour.
Another factor to consider is the light used when looking at your pashmina when you receive it. Our baseline is natural daylight. So if you look at the pashmina under electric light, especially fluorescent light, then the colour will look slightly different.
Swatch ServiceTo help with this potential problem we offer a free pashmina swatch service. You can order up to 5 colour swatches allowing you to examine the colours at home and match to any outfit.
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